Privacy policy
Last Updated: 4 October 2026
This Privacy Policy and Data Protection Notice explains how VR Vanya Pte. Ltd., operating Vanya Studio (“we”, “us”, or “our”), collects, uses, discloses and protects personal data in accordance with Singapore's Personal Data Protection Act 2012 (“PDPA”).
By interacting with us, making a booking or providing your personal data to us, you acknowledge the practices described in this Notice.
1. PERSONAL DATA WE MAY COLLECT
Depending on how you interact with Vanya Studio, we may collect information including:
Name
Mobile telephone number
Email address
Booking date, time and duration
Number of guests and booking-related information
Payment and transaction information
Communications made through WhatsApp, email, our website or booking platform
Feedback, enquiries and correspondence
Technical information associated with use of our website, such as device, browser or website usage information where collected through applicable technologies
We generally only collect information reasonably required to operate Vanya Studio and provide our services.
2. HOW WE COLLECT PERSONAL DATA
We may collect personal data when you:
Make or manage an online booking
Contact us through WhatsApp, telephone or email
Make a PayNow or other supported payment
Submit an enquiry or feedback
Visit or use our website
Otherwise voluntarily provide information to us
Information may also be processed on our behalf by service providers used to operate our website, booking, communications, payments or other business functions.
3. HOW WE USE PERSONAL DATA
We may collect, use or disclose personal data for purposes including:
Creating, confirming and managing studio bookings
Communicating booking confirmations, reminders, changes and instructions
Processing or verifying payments
Providing customer support and responding to enquiries
Managing access to Vanya Studio
Maintaining safety and security and protecting customers, property and the premises
Investigating damage, security incidents, disputes or breaches of our Terms & Conditions
Maintaining business, accounting and transaction records
Improving our services and customer experience
Complying with applicable laws and lawful requests from governmental or regulatory authorities
Other purposes reasonably connected with the above or otherwise permitted under applicable law
4. DISCLOSURE TO SERVICE PROVIDERS
We may disclose or provide access to personal data to third-party service providers where reasonably necessary to operate Vanya Studio, including providers involved in:
Website hosting
Online booking and scheduling
Payment processing
Communications and messaging
IT, security and cloud services
Professional services such as accounting or legal support
We may also disclose information where required or permitted by Singapore law or to relevant authorities.
We do not sell customers' personal data.
5. MARKETING COMMUNICATIONS
Where permitted by applicable law and where any required consent has been obtained, we may use your contact details to send information about Vanya Studio, including promotions or updates.
You may ask us to stop sending marketing communications at any time by contacting us.
Operational communications necessary to administer an existing booking may still be sent where appropriate.
6. WITHDRAWAL OF CONSENT
You may withdraw consent for the collection, use or disclosure of your personal data by contacting our Data Protection Officer.
Depending on the nature of your request, withdrawing consent may affect our ability to provide certain services or administer an existing booking.
Withdrawal of consent does not affect our ability to retain, use or disclose information where permitted or required by applicable law.
7. ACCESS AND CORRECTION
You may contact our Data Protection Officer to request access to personal data we hold about you or to request correction of inaccurate or incomplete personal data.
Requests will be handled in accordance with applicable requirements under the PDPA.
A reasonable fee may be charged for an access request where permitted, and you will be informed of the applicable fee before the request is processed.
8. PROTECTION OF PERSONAL DATA
We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against risks such as unauthorised access, collection, use, disclosure, copying, modification or disposal.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. RETENTION
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or for legitimate legal or business purposes.
When personal data is no longer required, we will cease retaining it or remove the means by which it can reasonably be associated with an individual, where appropriate.
10. TRANSFERS OUTSIDE SINGAPORE
Some service providers used by Vanya Studio may process or store information outside Singapore.
Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transfer is made in accordance with the PDPA and that the transferred personal data receives a standard of protection comparable to that required under the PDPA.
12. THIRD-PARTY SERVICES AND WEBSITES
Our website or booking process may use or link to services operated by third parties.
Those providers may process information according to their own privacy policies. We encourage customers to review the applicable privacy policies of third-party services they use.
13. DATA PROTECTION OFFICER
Questions, feedback, withdrawal-of-consent requests, and access or correction requests concerning personal data may be directed to:
Data Protection Officer
S Vigneshwaran
VR Vanya Pte. Ltd.
Tel: +65 8814 1887
Email: enquiries@vrvanya.com
14. CHANGES TO THIS NOTICE
We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.
The latest version will be published on our website with the applicable “Last Updated” date.
